Terms & Conditions
Last updated: 2026-04-25
Overview
These Terms and Conditions ("Terms") govern your engagement with Creative Broadcast Agency FZE-LLC ("CBA", "we", "us") and the use of our services and this website. By signing a proposal, engaging CBA for services, or using this website, you accept these Terms. These Terms should be read alongside the specific proposal or engagement agreement for any project, which may contain additional or superseding terms for that engagement.
CBA is a Dubai-based live tech production company operating across the United Arab Emirates, Saudi Arabia, Qatar, Bahrain, Kuwait, and Oman. We deliver broadcast production, live streaming, event production, and related creative and technical services to corporate, government, agency, and NGO clients.
Services
CBA provides live streaming, broadcast production, event production, multi-camera video, audio engineering, graphics, post-production, and related services. The specific scope of any engagement is set out in a written proposal accepted by the client. Services fall broadly into the categories described on our services page.
Services are delivered by CBA staff, by long-term partner crew operating under CBA project management, or by equipment-rental arrangements where disclosed in the proposal. CBA retains responsibility for delivery quality across all three models.
Any services not explicitly scoped in the accepted proposal are not included in the engagement. Additional services can be added via a written change order at the agreed rate card.
Proposals, acceptance, and engagement
Engagements begin when a written proposal is accepted by the client. Proposal acceptance may take the form of signed PDF, email confirmation from an authorised signatory, or purchase order issued against the CBA quote reference.
Proposals are valid for 30 days from issue unless an alternative period is specified. After 30 days, CBA reserves the right to revise pricing or availability.
Deposits are typically required at engagement start (commonly 50% of the total fee). The specific payment schedule for each engagement is set out in the proposal. Work on the engagement begins after deposit receipt.
Scope, changes, and cancellation
Scope changes. Changes to scope after proposal acceptance are agreed in writing. Significant changes may affect cost, timeline, or deliverables and require a revised proposal or written change order from the client.
Cancellation by client. If the client cancels an engagement before delivery, CBA retains the deposit and any costs already incurred on the client's behalf (crew bookings, equipment rentals, venue commitments, visa fees). Cancellation within 14 days of the event date may result in full fee liability depending on the stage of pre-production work completed.
Cancellation by CBA. CBA reserves the right to cancel an engagement where the client has materially breached these Terms, where safety or legal requirements cannot be met, or where the engagement falls outside CBA's delivery capability. In such cases, CBA will refund any deposit amount not used for committed costs.
Force majeure. Neither party is liable for failure to perform due to events outside reasonable control (natural disaster, government action, war, epidemic, infrastructure failure affecting the venue or network). In such cases, parties will work in good faith to reschedule or refund as appropriate.
Payment
Payment terms, currency, and schedule are specified in each proposal. Standard terms are a deposit on signing, milestone payments during engagement, and final payment on or within 30 days of delivery, with exact percentages and dates varying per engagement.
Invoices are issued in AED by default. Alternative currencies (USD, EUR, GBP, SAR) are available by arrangement, with exchange rates set at invoice issue.
Overdue invoices may attract late-payment interest at 1.5% per month on the outstanding balance from the due date. CBA reserves the right to suspend work on open engagements where invoices remain overdue.
Intellectual property
Client-owned content. Recorded content, produced media, deliverables, and event footage ownership transfers to the client on full payment of fees unless otherwise agreed in writing. Raw materials (ISO recordings, session files, project files) are delivered as specified in the proposal.
CBA-owned tools and methodology. CBA's proprietary production tools (StreamStudio, ClipLive, workspace platform), methodologies, templates, and operational knowledge remain CBA's intellectual property. Clients receive output generated using these tools but do not acquire ownership of the tools themselves.
Portfolio and case study rights. CBA retains the right to reference engagements as case studies, portfolio examples, and for marketing purposes, with client approval on specific content to be published. Sensitive engagements (regulated broadcasts, internal events) are excluded by default and require written approval before any external reference.
Third-party materials. Music, stock footage, fonts, and other third-party materials incorporated into deliverables are licensed for the specific use agreed. Extended or alternative use requires additional licensing.
Confidentiality and data
CBA treats all client communications, event content, audience data, commercial information, and project materials as confidential. Separate NDAs are signed for engagements requiring formal confidentiality protections beyond these standard terms.
Audience data collected during events we produce on the client's behalf is processed under our privacy policy and any Data Processing Agreement specific to the engagement. Data residency and retention are configurable per engagement.
CBA does not share engagement-specific information with third parties except where required to deliver the engagement (venues, partner crew, licensing counterparties) or where legally required.
Warranties and liability
CBA carries professional indemnity insurance and public liability insurance appropriate to our scope of work. Insurance certificates are available on request for specific engagements.
Our liability for any engagement is capped at the fees paid for the specific engagement. We are not liable for indirect, consequential, or punitive damages including loss of profit, loss of reputation, or loss of opportunity arising from service delivery.
Where events outside CBA's direct delivery (venue power failure, platform outage, speaker no-show) affect the outcome of a broadcast, CBA will make reasonable efforts to mitigate but is not liable for consequences of those events.
Warranties on technical delivery
CBA warrants that services will be delivered with reasonable care and skill, using broadcast-appropriate equipment, by crew qualified for their roles. We do not warrant specific outcomes (viewership numbers, engagement metrics, ranking on third-party platforms) as those depend on factors outside CBA's control.
Where a production failure occurs due to CBA's fault, remedy is typically re-performance of the affected portion of work, credit against future engagements, or partial refund, at CBA's discretion and in good-faith discussion with the client.
Website use
This website is for informational purposes. We make reasonable efforts to keep information accurate but provide no warranties about content on this site. Statistics, case study results, and proof points are presented in good faith based on CBA's delivered engagements.
You may not copy, reproduce, or republish content from this website for commercial use without written permission. Fair-use quotation with attribution is permitted.
Governing law and disputes
These Terms are governed by the laws of the United Arab Emirates. Disputes arising from these Terms or any engagement will be resolved first by good-faith negotiation, then by mediation if negotiation fails. If mediation does not resolve a dispute, the courts of Dubai have exclusive jurisdiction.
For international clients, alternative arbitration arrangements (DIAC, LCIA) may be specified in the individual engagement agreement.
Changes to these Terms
CBA may update these Terms periodically. Updates are effective from the date of publication on this page. For active engagements, the version of Terms accepted at engagement signing remains in force for that engagement unless both parties agree in writing to adopt an updated version.
Contact
For questions about these Terms or any engagement:
Creative Broadcast Agency FZE-LLC
Email: chris@creativebroadcast.ae
Phone: +971 50 119 3723